Frequently Asked Questions

Flagship Competitions Limited operates online prize draws for eligible customers aged 18 or over who live in mainland England, Scotland or Wales. Competitions feature technology, gaming, home, luxury and collectable prizes.

Yes. Flagship Competitions Limited is registered in the United Kingdom with company number 17386071. See About Us.

You must be aged 18 or over, hold an eligible registered account and live in mainland England, Scotland or Wales. Read the Terms and Conditions.

Northern Ireland, the Channel Islands, the Isle of Man and offshore islands are excluded.

An account links eligibility information, customer limits, valid Entries, winner contact and Competition records to one person. Guest competition entry is not permitted and only one account is allowed per person.

Sign in to your Flagship account, select an open Competition, choose the required number of Entries and complete payment using an accepted debit-payment method displayed at checkout. A Ticket is allocated after payment is confirmed.

The payment methods available for a transaction are displayed at checkout. Eligible credit and debit cards may be used through the payment options offered at checkout. Flagship’s account, eligibility and spending controls apply.

No. Credit-card-funded payments are not accepted, including a credit card used through a digital wallet, wallet balance, money-service business or another payment intermediary.

A paid Entry is valid only after payment has been confirmed and the Ticket number or numbers have been allocated. A pending, failed, declined, cancelled, abandoned or unconfirmed payment is not a valid Entry.

Flagship applies a maximum paid-card spend of £250 per registered player in each calendar month across all prize draws. The month uses Europe/London time. Successful card payments and active checkout reservations count together, and a lower personal or account limit may apply.

Not normally. A successfully accepted payment remains counted for the rest of that calendar month even if it is later refunded, reversed, disputed or charged back. This prevents a refund-and-rebuy loop and does not affect any right to a refund.

Paid Instant Win entries are available only for competitions marked open for entry. The competition page sets out the instant-item inventory, eligibility, free postal-entry route and any separate conditional bonus.

Yes. Every open Competition provides a no-purchase postal route. Read the Free Postal Entry instructions.

Use one open postcard, include every required detail and the declaration, pay ordinary first- or second-class postage and post it separately so it arrives before the published postal deadline. Do not hand deliver it.

Each accepted postcard is one Entry. You may submit separate compliant postcards up to the same competition-specific customer limit shared with online Entries. Bulk or enclosed batches are not accepted.

Yes. One accepted postcard receives one randomly allocated available Ticket in the same final main-draw pool, with the same chance per valid Ticket as an online Entry.

Ticket numbers are allocated from the available Ticket population after payment confirmation or acceptance of a compliant postal Entry. Each valid Ticket counts towards the customer limit shown for the Competition.

Yes. For a standard draw, one registered customer may hold no more than 10% of the advertised total Ticket pool, rounded down with a minimum of one. Valid paid Tickets, accepted postal Tickets and active reservations are combined when applying that limit.

Yes. Every advertised draw proceeds regardless of Ticket sales.

No. A Competition is not extended merely because sales are low.

No. Flagship does not reduce the advertised prize merely because sales are low.

The normal method is a verifiably random and auditable digital draw from the final list of valid Ticket numbers. The Competition page states the method that applies.

Yes, but only where the Competition page expressly states a physical method before entry and explains the relevant process. Standard draws are not promised as live ball-machine or live-streamed events.

Some Flagship Competitions may include Instant Win prizes. Where this applies, the Competition page and its specific terms explain the available prizes, how they are allocated, the free-entry treatment and how they may be claimed.

No. Flagship does not operate Spin to Win, scratch-card, scratch-to-reveal or casino-style games.

Flagship uses the email address and telephone number on the account and records reasonable contact attempts. Keep your details accurate.

A provisional winner has 14 calendar days to respond. If they do not respond or are ineligible, a recorded redraw may take place from the original final list of valid Entries.

Yes. Before any prize is released, the Promoter will verify that the winner is aged 18 or over and may require satisfactory documentary evidence of age and identity for this purpose. Proportionate address, territory, account and valid-Entry checks may also be required. Payment ownership may also be checked where relevant.

No. A cash alternative exists only where the Competition page expressly advertises one. Where both the prize and cash alternative are advertised, the verified winner may choose.

Flagship pays normal tracked and insured delivery. Delivery is normally within 30 days after verification unless the Competition page clearly states otherwise.

Collection may be agreed for a high-value, delicate or collectable prize. The Competition page or winner arrangements explain the suitable method.

Yes. Entitlement depends on the facts and statutory rights. Duplicate charges, verified faults, cancelled Competitions, unavailable prizes or payment without a valid Ticket may justify a refund. Read Refunds and Cancellations.

Email info@flagshipcompetitions.co.uk or call 020 4569 1411. Flagship aims to acknowledge a complaint within two working days and provide a substantive response within 14 calendar days. See the Complaints Procedure.

Contact Flagship by email or telephone to request a manual spending restriction. Flagship verifies and administers the request as soon as reasonably practicable.

Contact Flagship to request account suspension or permanent closure. The request is verified and administered as soon as reasonably practicable.

Use an unsubscribe control where provided or contact Flagship to withdraw consent and request marketing suppression. Marketing is optional and separate from accepting Competition Terms.

Information is used for accounts, eligibility, Entries, security, complaints, draws, winner checks and fulfilment as explained in the Privacy Notice. Flagship does not store full payment-card details.

Email info@flagshipcompetitions.co.uk, call 020 4569 1411, or see Contact Us for the office and enquiry routes.